Thank you for shopping at himoro.xyz. We strive to provide the best shopping experience for our customers, and your satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help. Please read our Return Policy carefully to understand the steps and conditions for returning products.
Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, undamaged, and in its original packaging.
- The item must be returned within 30 days of the original purchase date.
- A receipt or proof of purchase is required to process the return.
Unfortunately, we cannot accept returns for certain types of products, including:
- Gift cards
- Downloadable software products
- Products that are damaged or altered after purchase
If the product you received is damaged or defective, please refer to the section below on Damaged or Defective Items for further instructions.
How to Return an Item
If you wish to return an item, please follow these steps:
- Contact Our Customer Service Team: Reach out to us at our support email address: support@himoro.xyz, or through our contact form on the website. Be sure to include your order number, the product you wish to return, and the reason for the return.
- Receive a Return Authorization: After contacting us, we will provide you with a return authorization and instructions for returning the product. Please note that without authorization, we may not be able to process your return.
- Pack the Item: Ensure that the item is securely packed in its original packaging, along with all accessories, tags, and documentation. The item must be in resellable condition to qualify for a refund.
- Ship the Item Back: Ship the item back to the address provided in the return instructions. Please note that customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method within 7-10 business days.
Please note:
- Shipping costs are non-refundable.
- If you received a discount or promotion on your original purchase, the refund amount may be adjusted accordingly.
Exchanges
We currently do not offer direct exchanges. If you would like to exchange a product, please return the original item for a refund and place a new order for the desired product.
Damaged or Defective Items
If you received a damaged or defective item, please contact our customer service team within 7 days of receiving the product. We will guide you through the return process and arrange for a replacement or a full refund, depending on your preference.
To expedite the process, please provide us with:
- Photos or videos of the damaged or defective item.
- A description of the issue.
- Your order number and contact details.
Sale Items
Sale items are only eligible for return or refund if they are defective or damaged. Otherwise, all sales on sale items are final.
Non-Returnable Items
Certain products cannot be returned, including but not limited to:
- Perishable goods (such as food, flowers, or plants).
- Personal care items (such as beauty products or hygiene-related items).
- Custom or personalized products.
If you are unsure whether your purchase qualifies for return, please feel free to contact our customer service team for clarification.
International Returns
For international customers, the return process may take longer due to customs clearance procedures. Additionally, international return shipping costs are the responsibility of the customer, unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service for international returns to ensure that your return is received safely.
Late or Missing Refunds
If you haven’t received your refund after the allotted processing time, please check with your bank or credit card company. Refunds may take some additional time to process.
If you’ve done this and still have not received your refund, please contact us at support@himoro.xyz.
How to Contact Us
If you have any questions about our Return Policy or need assistance with a return, please feel free to reach out to us through the following methods:
- Address: 2405 Sugarloaf Pkwy, Lawrenceville, GA 30045, United States
Phone: +17709636522
Email: admin@himoro.xyz
We are committed to resolving any issues you may have and ensuring your satisfaction with our products.
Changes to the Return Policy
himoro.xyz reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be posted on this page, and the effective date will be updated accordingly. Please check this page regularly to stay informed about our policies.